Refund Policy

Direct guidance - Straightforward rule: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.

Cancellation before shipment

Working rule - Focused information: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.

Return eligibility

Policy explanation - Accessible expectation: The return process starts with a request made inside the 30-day window; proof of purchase and included parts should accompany the item.

What to expect - Store-specific procedure: Customized items, clearance and Final Sale goods, gift cards, and opened products of an intimate or hygiene-sensitive nature are excluded from discretionary returns.

Order guidance - Customer-ready outcome: Nothing in the exclusion list restricts consumer rights relating to damage, defects, incorrect fulfillment, or missing merchandise.

Exchange requests

Customer assurance - Current response: Exchange requests follow the same 30-day deadline and are completed after the replacement option is verified.

Return destination

1653 Short St, Eureka, California, 95501, United States

Refund method and timing

Service approach - Transparent clarification: Approved refunds go back to the original payment method in 5-10 business days after the returned item is received and processed.

Return shipping responsibility

Service note - Transparent expectation: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.

Store contact information

Customer standard - Order-specific detail: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigomark.shop

Phone: 606-881-6212

Physical and return address: 1653 Short St, Eureka, California, 95501, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).