FAQ

How can I follow my shipment?

Operational detail - Outcome-based detail: We provide trackable shipment details after dispatch and carrier handoff.

Where and when does a refund arrive?

Policy in practice - Detailed process: Approved refunds are issued back to the order's original payment source in 5-10 business days.

How long do processing and transportation take?

Important context - Straightforward commitment: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

What return and exchange choices are available?

What this means - Support-oriented method: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

What is the current delivery market?

What this means - Transaction-focused protection: The current market is the United States, where every order receives complimentary standard shipping.

How do I reach customer service?

What to expect - Transaction-focused choice: Email support@gocontigomark.shop or call 606-881-6212 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What happens if I request cancellation after shipment?

What to expect - Service-led protection: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

How should Contigo drinkware be cared for?

How we apply this - Direct standard: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

Customer service contact

Customer standard - Transaction-focused expectation: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigomark.shop

Phone: 606-881-6212

Physical and return address: 1653 Short St, Eureka, California, 95501, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).